Cookies policy
1. Introduction
This Cookie Policy explains how Transreport Ltd (we, us, our) uses cookies and similar technologies on the Passenger Assistance website. It should be read alongside our Privacy Policy.
This policy covers the Passenger Assistance website only and does not extend to the Passenger Assistance app. App-based data collection is addressed separately in our Privacy Policy.
2. Legal framework
Our use of cookies is governed by the following legislation:
- Privacy and Electronic Communications Regulations 2003 (PECR) - requires informed consent before placing non-essential cookies.
- UK GDPR and the Data Protection Act 2018 - applies where cookies process personal data.
- Data Use and Access Act 2025 (DUA Act) - updates and supplements UK data protection law.
Where analytics cookies collect personal data, we rely on your consent as the lawful basis for processing.
3. What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow a website to recognise your device and remember information about your preferences or activity.
Cookies can be set by:
- First-party cookies - set by the website you are visiting.
- Third-party cookies - set by services operating within the site.
Cookies are typically grouped as:
- Strictly necessary - essential for core site functions.
- Analytics and performance - helps us understand site usage.
- Functional - remembers settings and preferences.
- Marketing and targeting - supports advertising and remarketing.
4. Cookies we use
The tables below set out cookies currently used on this website, including their purpose and duration.
4.1 Strictly necessary cookies
Cookie | Duration | Description |
|---|---|---|
| VISITOR_PRIVACY_METADATA | 6 months | YouTube cookie storing the user's consent state for the current domain. |
| __cf_bm | 1 hour | Cloudflare cookie used for bot management. |
4.2 Functional cookies
Cookie | Duration | Description |
|---|---|---|
| VISITOR_INFO1_LIVE | 6 months | YouTube cookie used to measure bandwidth and player variant. |
| ytidb::LAST_RESULT_ENTRY_KEY | Never expires | YouTube cookie storing the last selected search result entry. |
4.3 Analytics cookies
Cookie | Duration | Description |
|---|---|---|
| YSC | Session | YouTube cookie used to track views of embedded videos. |
| _ga_* | 1 year 1 month 4 days | Google Analytics cookie storing and counting page views. |
| _ga | 1 year 1 month 4 days | Google Analytics cookie for visitor and session analytics. |
| _gid | 1 day | Google Analytics cookie for usage and performance reporting. |
| _gat_gtag_UA_* | 1 minute | Google Analytics cookie used to throttle request rate. |
| _hjSessionUser_* | 1 year | Hotjar cookie to identify a returning visitor. |
| _hjSession_* | 1 hour | Hotjar cookie to identify a session. |
Google Analytics is operated by Google LLC. See Google Privacy Policy and the Google Analytics opt-out add-on .
We use Hotjar to understand how visitors use this website. You can opt out at Hotjar opt-out .
4.4 Advertisement cookies
Cookie | Duration | Description |
|---|---|---|
| __Secure-YNID | 6 months | YouTube cookie used for security and fraud prevention. |
| __Secure-ROLLOUT_TOKEN | 6 months | YouTube cookie used for feature rollout and experimentation. |
| _fbp | 3 months | Facebook cookie storing and tracking interactions. |
| __Secure-YEC | Past | Description currently not available. |
4.5 Uncategorised cookies
Cookie | Duration | Description |
|---|---|---|
| i18n_redirected | 1 year | Description currently not available. |
| __Secure-BUCKET | 6 months | Description currently not available. |
| _interslice_session | Session | Description currently not available. |
| WMF-Uniq | 1 year | Description currently not available. |
5. Your consent and how to manage cookies
When you first visit this website, you can accept or decline non-essential cookies via our cookie consent notice and change preferences later.
You can also manage cookies in your browser settings. General guidance is available at allaboutcookies.org .
6. Data controller
Transreport Ltd
If you have any questions about this Cookie Policy or the way we use cookies, please contact us using the details provided on our website.
7. Changes to this policy
We may update this Cookie Policy to reflect changes in the cookies we use, applicable law, or internal practices.
8. Further information
Further guidance is available from the ICO: ico.org.uk/for-the-public/online/cookies .